At OnFave, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and refund policy to address your needs.

Return Policy:

  1. Initiating a Return:
  • To start a return, please contact us at contact@onfave.com. Our team will process your request promptly.
  • If your return request is approved, we will provide you with the return address to send the product back to us.
  1. Return Conditions:
  • Returns must be initiated within 30 days of receiving your order.
  • The item must be in its original condition, unused, and with all tags and packaging intact.
  1. Shipping Costs:
  • The customer is responsible for the shipping costs of returning the item in all cases.

Refund Policy:

  1. Standard Refunds:
  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  1. Partial Refunds:
  • If your return request is approved but you prefer to keep the item, we can offer you a partial refund at no additional cost.
  • In some cases, we may also offer a free replacement. You will only need to pay the shipping cost for the replacement item.

Exchange Policy:

  • If you wish to exchange an item, please contact us at contact@onfave.com. We offer free exchanges for approved requests, with the customer responsible for shipping costs.

Contact Information:

For any questions or to initiate a return, refund, or exchange, please contact us at:

Thank you for shopping with OnFave. We value your business and aim to provide you with the best customer service experience.