What is your shipping policy?

Shipping times depend on your location. Processing usually takes 2-4 business days, with delivery following in 7-12 business days after processing.

What is the shipping cost?

Free Shipping, which becomes free of charge for orders totaling £100.00 GBP or more, making it an attractive choice for those looking to save on shipping costs.

Standard Shipping, which costs £4.99 GBP and does not require a minimum order amount, providing an economical choice for shipping needs.

Priority Shipping, on the other hand, is priced at £7.99 GBP and offers expedited delivery without a specified minimum order amount, ensuring swift delivery for those in a hurry.

What is priority shipping?

Priority Shipping are typically given priority in the shipping company's system. This means they are processed and handled with greater care and speed throughout the shipping process.

What is your return policy?

Our return and exchange policy typically allows customers to return unused, unopened items within 30 days of delivery. Please contact our customer support for detailed instructions.

Do you offer international shipping?

Currently, we exclusively provide shipping services to customers residing in the United Kingdom, United States, Canada, Australia, New Zealand, and Ireland.

What payment methods do you accept?

Our Payments is processed by PayPal, We accept major credit cards, including Visa, Mastercard, American Express, and Maestro. We also accept payment through Google Pay and Apple Pay.

How do I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier's website.

Can I cancel my order?

Orders can only be canceled on the same day of purchase before our daily cut-off time, which is Monday to Friday, 08:00 to 18:00 GMT +1. After the cut-off time, or if the order has already been processed, we are unable to cancel the order. If you wish to return an item after it has been shipped, please refer to our Returns Policy for further guidance.

Do you have a size guide?

Yes, we offer a size guide on our website to help you find the right fit for your body type, please always check the last product image and the description to find the Size Chart. If you have any questions about sizing, please don't hesitate to contact our customer service team for assistance.

How do I contact customer service if I have a question or concern?

You can contact our customer service team by email at contact@onfave.com or by submitting your message on the contact us page on our website. Our team is available to assist you with any questions or concerns you may have.