1. Introduction

OnFave respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

2. What data do we collect?

Personal identification information (Name, email address, phone number, etc.)

3. How do we collect your data?

You directly provide OnFave with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.

4. How will we use your data?

OnFave collects your data so that we can:

  • Process your order and manage your account.
  • Email you with special offers on other products and services we think you might like.

5. How do we store your data?

OnFave takes your privacy seriously. We store your data on secure servers, using firewalls and encryption technologies to safeguard it. We only retain your data for as long as necessary to serve you and comply with legal requirements. Despite our efforts, please note that no online transmission or storage system is entirely secure. If you have any concerns about your data’s security, please contact us at contact@onfave.com

6. What are your data protection rights?

OnFave would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request OnFave for copies of your personal data.
  • The right to rectification – You have the right to request that OnFave correct any information you believe is inaccurate. You also have the right to request OnFave to complete information you believe is incomplete.
  • The right to erasure – You have the right to request that OnFave erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that OnFave restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to OnFave processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that OnFave transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: contact@onfave.com

7. Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Woocommerce, see https://woocommerce.com/document/woocommerce-cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

8. Changes to our privacy policy

OnFave keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 28 Aug 2023.

9. How to contact us

If you have any questions about OnFave privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us at our email: contact@onfave.com

10. How to contact the appropriate authority

Should you wish to report a complaint or if you feel that OnFave has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office in the UK.

Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Telephone: +44 0303 123 1113 Website: https://ico.org.uk/make-a-complaint/

Please note, we advise you to contact us first, and we will do our utmost to resolve the issue. If you are still not satisfied, then please reach out to the Information Commissioner’s Office.